Dagmor

Dagmor helps call centres, customer service teams and market researchers understand recorded conversations. Its Call Log keeps each original recording name beside the transcript, so reviewers can find and listen to the call when needed. Teams can use their own script or draft one from calls, then check performance, conduct and coverage with people in control of the review. Hero Scores show strong agent work. Reports reveal what customers said between the tick-box answers and how themes change over time. Teams that only need reports can upload recordings without using the rest of the system.